Any non-faulty items can be returned within 10 days (UK) and 14 days (elsewhere) for an exchange or refund. There will be an 8% handling fee and postal costs will not be refunded. Items must be returned with original packaging and be unused, unworn and unopened. If you wish to exchange an item then postal charges will apply. If payment was made by Paypal then the Paypal fees will be charged if the refund is not processed within 2 months.
If the item is faulty then a full refund will be given including postal charges but you must email upon the parcels arrival and send it back within 14 days with details of the fault.
When returning items from outside the EU then you will need to declare that; the items are being 'returned' so we do not to incur any import taxes. Failing to do so will result in us not accepting the parcel and customs will either keep or return your parcel to you.
Please Note: Non GBP Customers. Refunds are paid in U.K Sterling and will be converted back into Euros by the banks. Therefore some difference may occur in the price you paid to the amount you receive due to the banks exchange rate difference between buying and selling Euros. This is out of our control and we gain no monies from these transactions.
Please send your returns to:
R.E Productions,
P.O BOX 169
BATTLE
TN33 3DT
United Kingdom.