All parcels are plain and discreetly packaged with no company name or logos upon them.
Shipping is calculated at a flat rate depending on country, irrespective of value, size or weight. All parcels are insured and will require a signature. Any unclaimed parcels that are returned to us will incur additional shipping costs to re-post, or you will receive a refund minus handling fees and postal costs.
Any parcels that are unclaimed and returned to us that have been sent with a free postage promotion will also be charged the full postal price.
Even though your card is charged at the time of purchase, items that are not in stock can take up to 28 working days before despatch. If you have purchased multiple items all in stock items will be held and sent once all the items have been manufactured.
You can view the progress of your order by logging into your account or clicking on the View Status button found on the home page. Please do not email with regard to the status of your order as all information is held in your account.
Postal Zone 1
1st Class Sign-For £6.50 Free Shipping for orders over £150*
United Kingdom Mainland, Highlands & Islands of Scotland, Northern Island, Isles of Scilly, Isle of Man, Channel Islands.
Postal Zone 2
International Sign For £9.50 Free Shipping for orders over £250*
Austria, Baleric Islands, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland,
Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland.
Postal Zone 3
International Sign For £15.00 Free Shipping for orders over £350*
Andorra, Australia, Canada, China, Cyprus, Estonia, Gibraltar, Hong Kong, Iceland, Japan, Latvia, Malta, Monaco, New Zealand, Norway, Singapore, Slovak Republic, Slovenia, United States.
Postal Zone 4
International Sign For £18.00
Argentina, Brasil, Cayman Islands, Chile, New Caledonia, Philippines, Russian Federation (no courier service), South Africa, Zimbabwe.
* Free shipping does not apply to orders that include Bedding. Due to the excess weight these parcels are sent via courier so cannot be shipped to a P.O Box.