RETURN, CANCELLATION, EXCHANGE AND DELIVERY POLICY
Customer satisfaction is
very important to us - your confidence in us, in the quality of our goods
and in our service is our number one priority. However, there are some
stipulations we are obliged to make.
We cannot accept any
returns that are soiled, worn, damaged or laundered.
For hygiene purposes, we regret we cannot accept any returns that break
the above rules. (By law, intimate garments containing a crotch (e.g.
underwear, etc, cannot be returned once they have been tried on or worn.
)
If the goods are merely unwanted, we can only accept them back in brand
new condition and within 10 calendar days from our shipment date to you.
For an exchange, or a refund,
returns should be received by us (or requested by you) within 10 calendar
days from the date your order was shipped and include the original
packaging.
PLEASE TAKE NOTE OF THE FOLLOWING IMPORTANT POINTS:
- Please ensure you enclose
a copy of your delivery note, and a note of your requirements,
in the package with your return. If this is not done - we can't handle
your return! The delivery note is inside your package.
- If you are returning goods from
outside Europe - and you do not then please ensure your
package is clearly marked "RETURNS".
If you do not do this - there may be UK customs duties levied on the
goods and we cannot accept delivery.
In this event the package is likely to be returned
to you and you will be liable for the duty.
- If you are returning items from USA via FedEx,
UPS or any other 'Courier Service', there is a charge levied of 30 UK
Pounds (by them - not by us !!), and they will usually demand proof
that Duty has been paid. Please note, if these charges are raised, we
will have to charge it to you. Therefore - we suggest you use AIRMAIL
via the POSTAL SERVICE in preference.
RETURNS AND EXCHANGES
We do NOT charge an Admin fee, a re-stocking fee
or an Exchange fee.
Shipping charges will be applied to your replacement order as per the
original shipment.
However - if the replacement is a result of our error - there will be
NO re-shipping charges applied.
RETURNS FOR REFUND OR STORE CREDIT
The value of the goods will be refunded in full.
We do not charge an Admin Fee. However, we are unable to refund either
the original outbound shipping charge or your return shipping costs.
We will take an individual view however if the
goods are returned as a result of our error - and this is entirely at
the discretion of the staff at the Rubber Eva Shop.
Refunds are made as soon as possible from the
date we receive your return and in the same method you used for your original
payment.
We regret we cannot process your exchange/refund unless these terms are complied with.
ORDER CANCELLATION
The Orders at the Rubber Eva shop are each made
and where necessary ordered as quickly as is possible, each item if in
stock is sent in the same working week, however each item has in its description
what would be the waiting time for that item is not in stock. (Up to 28
days)
If your order is cancelled we may take out a 25%
charge to cover any costs involved in the making of that item if the item
and the production costs therein.
This cancellation cost would be applicable to orders cancelled 4 working days after the confirmation email has been sent.
DELIVERY POLICY
All goods will be delivered in 28 days or earlier, however in the case of where it states 4-6 weeks for more complicated outfits this will be clearly visible in the items description.
Have any questions? Need advice on your purchase?
email the shop team at: support@rubberevashop.com
and we will do our best to help.
Or Contact us at:
P.O Box 28382
London
SE20 7TH
UK
