Customers wishing to cancel their order within 7 days will be charged an administration fee of 10% to cover our administration fees, Please Note: your refund will not be processed until 28 days after your cancelled order was placed.
Customers wishing to cancel their order 7 - 14 days from the purchase date will be charged an 20% fee to cover costs of production work that would have been carried out for your order. All Latex and PVC garments are made to order so can not be returned as stock.
Chlorination charges will apply to items that have been completed.
Items that have already been produced to your order and specifications will incur a 40% cancellation fee irrespective of cancellation date.
Custom and Made to Measure Garments will incur a 70% cancellation fee.
Cancellation of shoes and boots will incur a 20% cancellation fee, plus the postal costs to cover the return of the items.